We are a team!

We are senior professionals who pioneered the Customer Experience disciplines in Latin America for more than 15 years, successfully implementing CX programs when the concept was mostly unknown in the region.

“You work doing what? Customer Experience?
Yes, we gladly answered this question for many years. But now, thanks to those years in the battleground, we can really add value to you.

Our leadership team is composed of former Vice Presidents, Directors and Managers of global corporations like DIRECTV, Nokia, Turner and BAT.

Our professional background comes from multidisciplinary fields like Customer Experience, Data Science, Neurosciences, Human Resources, User Experience and Quality & Process Improvement (Six Sigma Master Black Belt).